سياسة الشحن

RETURNS AND REFUNDS POLICIES

FRG Return Policy

1. Pieces condition: Items must be in like-new condition and unworn to be accepted as a return.

2. Allowed period for return or refund

• Full-Price Merchandise:

The full amount will be credited to the original tender (credit card or visa card) if returned within 30 days of the ship date on your invoice and accompanied by the original invoice.

The current selling price will be credited if returned after 30 days and accompanied by the original invoice. Merchandise that is older than 30 days from the original ship date cannot be accepted.

• Sale-Price Merchandise:

The full amount will be credited to the original tender (credit card or visa card) if returned within 14 days of the ship date on your invoice and accompanied by the original invoice

1. After 14 days, sale product is not eligible for return or credit.

2. Duration for the refund process

Please allow 14 business days for us to receive and process your return or exchange

1. Return postage fee

In case of exchange and cash refund, you won’t have to pay any extra fee for return postage

We will deduct 5% from your order refund for return postage if payment was done by Visa card.

1. Return & Exchange Methods

There are many ways to return your order:

• Making a Return by Mail

Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment. Your credit card account will be credited upon receiving the piece and confirm the condition of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing. 

Fill in the return/exchange form and send it back with the item(s) you are returning.

We will deduct 5% from your order refund for return postage if payment was done by Visa card.

Please allow 14 business days for us to receive and process your return or exchange.

RETURNS AND REFUNDS PROCEDURES

3 simple steps for your full satisfaction

1. Paid your order by credit card

1. Send your request
2. Receive e-mail to coordinate picking
3. Receive e-mail to confirm crediting the money for on your credit card

2. Paid your order by cash on delivery

1. Send your request
2. Receive e-mail to coordinate picking
3. Receive e-mail to confirm the return acceptance and how would you like to get back your money

3. Making an Exchange

1. Send your request
2. Making an Exchange
3. Receive e-mail to coordinate delivery